Terms & Conditions

Terms and conditions 1. Introduction 1.1 This document (together with any documents referred to in it) tells you the terms and conditions (the 'Conditions') upon which we will sell the Goods to you. You may print a copy for future reference. 1.2 'Business Day' means a day other than a Saturday, Sunday or public holiday when banks in London are open for business. 1.3 'Event Outside Our Control' has the meaning given in clause 15. 1.4 'Goods' means the goods listed on our website ('the Website') which we may supply. 1.5 Before confirming your order please read through these Conditions and in particular our cancellations and returns policy at clause 11 and limitation of our liability and your indemnity at clause 13. 1.6 By ordering any of the Goods, you agree to be legally bound by these Conditions. You will be unable to proceed with your transaction if you do not accept these terms and conditions. 2. About us 2.1 We, Betta-Heating Ltd (trading as BHL-Direct), own and operate this Website. We're a limited company registered in England and Wales under company number: 08867761. Our registered office is at 252 High Street, Aldershot, Hampshire, GU12 4LP. Our VAT Number is 180505329. Our business address is 96 Chapel Lane, Wilmslow, Cheshire, SK9 5JH. 2.2 Our telephone number is 01625466500. 2.3 Our email address is info@betta-heating.co.uk. 3. Overseas orders This Website is intended only for use by customers resident in England, Wales, Scotland and Northern Ireland (The United Kingdom). We do not accept orders for goods from individuals located outside the United Kingdom. 4. Eligibility to purchase from the Website To be eligible to purchase the Goods and lawfully enter into and form a contract with us, you must be 18 years of age or over. 5. Price 5.1 The prices of the Goods are quoted on the order page. 5.2 Prices and any other charges quoted on the order page are based on delivery of the Goods in the United Kingdom unless otherwise specified. 5.3 Prices quoted do not include the costs of delivery of the Goods. The costs of delivery of the Goods will be shown separately on the order page and added to the amount payable by you. 5.4 Unless otherwise stated, the prices quoted exclude VAT which will be added at the current rate, to the total amount due from you. 6. Payment 6.1 Payment can be made by any major prepay, credit or debit card or by using a PayPal account. 6.2 By placing an order, you consent to payment being charged to your prepay/debit/credit card account or PayPal account as provided on the order form. 6.3 If you pay us by credit or debit card or PayPal account we will take payment from your card or PayPal account for the Goods when we dispatch the Goods to you. 6.4 We shall contact you should any problems occur with the authorisation of your card or payment through your PayPal account. 7. Interest 7.1 Unless clause 7.2 applies, you must pay us interest on any amounts you owe us and fail to pay us on the due date at the rate of 3% a year above the base lending rate of Royal Bank of Scotland from time to time, accruing daily from the due date until the date of payment, whether before or after judgment. 7.2 We will not charge you interest 7.2.1 for the period of dispute in respect of an invoice that you dispute in good faith, provided you have advised us within a reasonable time of receiving it that you dispute it and your basis for disputing it. 8. Order process and formation of a contract 8.1 Our Website, catalogue and brochure merely illustrate our Goods and the packaging of the Goods. Your computer may not accurately display the colours of the Goods. Although we aim to accurately depict our Goods and their packaging, there may be differences between the packaging and the colours of the Goods delivered to you and those shown on our Website and in our catalogue and brochure. 8.2 All orders are subject to acceptance and availability. If we are unable to supply you with the Goods in your order due to matters such as unavailability of stock, materials, key staff or an Event Outside Our Control or because we have identified a mistake in the description of the Goods or the price stated by us, we will notify you. We will not proceed with the order and will refund any sums you have paid us. 8.3 If the Goods are temporarily unavailable, we will notify you by email of the date they are expected to be available. You will have the option either to wait until they are available or to cancel your order. If you cancel your order, we will refund any sums you have paid us. 8.4 Any order placed by you for the Goods constitutes an offer to purchase them from us. 8.5 You agree that if we contact you to acknowledge receipt of your order such communication shall not amount to our acceptance of your offer to purchase the Goods. 8.6 A 'Confirmation Notice' means an email which we send to you to confirm that we have dispatched the Goods. A Confirmation Notice will be our acceptance of the offer made in the order to which that Confirmation Notice relates. 8.7 A contract between you and us for the supply of the Goods (the 'Contract') incorporating the version of these Conditions in force at the time of your order will come into existence when we send you the Confirmation Notice relating to your order. You may print and keep a copy of the Confirmation Notice for future reference. 8.8 If you think that there is a mistake in the Confirmation Notice or if you wish to make any changes, please contact us to discuss this. If you request a change, we will tell you if that is possible and about any changes to the price, delivery or performance dates or any other changes that we need to make as a result of your request. We will ask you if you wish to go ahead with the change. 8.9 We may make 8.9.1 minor technical adjustments to the Goods to improve them or to comply with relevant laws and regulatory requirements, 8.9.2 changes to these Conditions as a result of changes in any relevant laws and regulatory requirements, 8.9.3 changes to these Conditions as a result of changes in how we accept payment from you, 8.9.4 changes in the amount payable by you to the extent of any changes in the VAT included in the price or payable in relation to the price. 8.10 If we make any changes in accordance with clause 8.9 we will give you written notice of the changes before we supply the Goods. You can choose to cancel the contract if the change would be significantly to your disadvantage. 8.11 Any variation to these Conditions which have been incorporated into the Contract or to the Contract other than those mentioned in clause 8.9 shall only be binding when agreed in writing and signed by you and us. 9. Delivery 9.1 The Goods will be delivered to you at the address you provided during the order process which may be an address other than the billing address. 9.2 Any dates quoted for delivery of the Goods are approximate only. If no date is specified then it will take place as soon as reasonably possible, but in any event within 30 days of the date of the Confirmation Notice, unless there is an Event Outside Our Control, in which case clause 15 shall apply. 9.3 If you have agreed to collect the Goods from our premises, 9.3.1 you must collect the Goods during our working hours of 9am to 5pm on or within 3 Business Days of the date we notify you that the Goods are ready for collection, 9.3.2 delivery shall occur at our premises when we hand the Goods to you. 9.4 Unless clause 9.5 applies, if we have agreed to deliver the Goods to a delivery address which you have given us, delivery shall occur when we place the Goods in the physical possession of you or anyone you have identified to us as the person authorised by you to take delivery of the Goods. 9.5 If you have asked us to use an independent carrier other than our normal carrier to deliver the Goods to you, delivery shall occur when we deliver the Goods to that carrier. 9.6 You must examine the Goods within a reasonable time after arrival and let us know as soon as reasonably possible if they are faulty, damaged or not as described. 9.7 If no one is present at your delivery address to take delivery, we will advise you of our attempted delivery. You must then contact us to make arrangements for us to deliver the Goods. 9.8 We may end the contract with you and charge you for any extra storage costs we have incurred if 9.8.1 you have arranged to collect the Goods but do not do so within 14 Business Days of the date we notify you that they are ready for collection, or 9.8.2 we have agreed to deliver the Goods, you have not been available to take delivery on the date we agreed to deliver them, and we have not been able to re-arrange delivery within 14 Business Days of the original delivery date. 9.9 For Christmas deliveries, we recommend that you check the Website for the last order date. We will endeavour to dispatch all Goods that are in stock within 24 hours. However, we cannot guarantee delivery by 24 December. 10.Risk and title 10.1 The Goods will be at your risk from the time of delivery. 10.2 Ownership of the Goods will only pass to you when we receive full payment of all sums due in respect of them including VAT and the cost of delivery. 11.Cancelling your Contract and returns 11.1 Cancelling before Confirmation Notice 11.1.1 You may cancel your order for the Goods by notifying us of your decision to cancel at any time prior to us sending you a Confirmation Notice. 11.1.2 You may notify us of your decision to cancel by: 11.1.2.1 completing a cancellation form found on our Website, printing it and emailing or posting it as detailed below, or 11.1.2.2 sending a statement saying that you wish to cancel quoting your name, address, the name or a description of the Goods and your order reference number by: 11.1.2.2.1 Telephone on 01625466500 11.1.2.2.2 Email at info@betta-heating.co.uk 11.1.2.2.3 Post at 96 Chapel Lane, Wilmslow, Cheshire, SK9 5JH 11.2 Cancellation after Confirmation Notice 11.2.1 The 'Cancellation Period' means the period between the date we send you a Confirmation Notice and the expiry of 14 calendar days after the day you receive the Goods. 11.2.2 Subject to clause 11.5, you may cancel the Contract at any time during the Cancellation Period by notifying us of your decision to cancel. 11.2.3 You may notify us of your decision to cancel by: 11.2.3.1 completing a cancellation form found on our Website, printing it and emailing or posting it as detailed below, or 11.2.3.2 sending a statement saying that you wish to cancel quoting your name, address, the name or a description of the Goods and your order reference number by: 11.2.3.2.1 Telephone on 01625466500 11.2.3.2.2 Email at info@betta-heating.co.uk 11.2.3.2.3 Post at 96 Chapel Lane, Wilmslow, Cheshire, SK9 5JH 11.3 Return of Goods 11.3.1 Upon receiving notice of your cancellation, we will contact you and provide details of where you must return the Goods and other relevant instructions. You must then return the Goods to us without delay and at the latest within 14 days of notifying us of your cancellation. 11.3.2 You must return the Goods at your own risk and at your own cost unless we offer to pay the cost of return. We may offer to collect the Goods from you and charge you for the cost of collecting the Goods. If we offer to collect the Goods, we will contact you to ascertain whether you agree to us collecting the Goods, whether you agree to pay the costs of collection if we are charging you for collection, and if so, to make arrangements for collection. If you agree to pay the costs of collection, we may deduct this from any sum we owe you. 11.3.3 If the value of the Goods is reduced as a result of your handling of them beyond what is necessary to determine the nature, characteristics or functioning of the Goods, we will be entitled to claim this reduction in value from you and to deduct it from any money which you have paid us. 11.4 Refunds on cancellation 11.4.1 So long as you are entitled to cancel and have complied with your obligations under clauses 11.2 and 11.3, we will refund you the balance of the price, any VAT and any standard delivery costs you paid to us after deducting: 11.4.1.1 any reduction in the value of the Goods in accordance with clause 11.3.3; and 11.4.1.2 any cost to us of collecting the Goods (if applicable). 11.4.2 If the Contract is for the supply of goods only, or for goods and services with the main purpose being the supply of goods, unless we have agreed to collect the Goods from you, we will refund you the sum in clause 11.4.1 within 14 days after the earlier of: 11.4.2.1 the day on which we receive the Goods back from you, or 11.4.2.2 the day on which you supply evidence to us that you have sent the Goods back to us. 11.4.3 If the Contract is for the supply of goods only, or for goods and services with the main purpose being the supply of goods and we have agreed to collect the Goods from you, we will refund you the sum in clause 11.4.1 within 14 days of our receipt of your cancellation notice. 11.4.4 We will refund you the sum in clause 11.4.1 using the same method of payment used by you, unless you agree to a refund by a different method of payment. 11.5 Exception to the right to cancel You will not have a right to cancel in the following situations: 11.5.1 The Contract is for goods which are bespoke or have been personalised or which may deteriorate (such as food). 11.5.2 The Contract is for goods and/or services the price of which is dependent on fluctuations in the financial market which cannot be controlled by us. 11.5.3 The Contract is for the supply of alcoholic beverages where their value is dependent on fluctuations in the market which cannot be controlled by us, we have agreed the price and we can only deliver after 30 days. 11.5.4 The Contract is for the sale of land or financial services. 11.5.5 The Contract is for rental of accommodation for residential purposes. 11.5.6 The Contract is for construction or conversion of buildings. 11.5.7 The Contract is for accommodation, transport of goods, vehicle rental services, catering or services related to leisure activities where there is a specific date or period for performance. 11.5.8 The Contract is for the supply of sealed audio or video recordings and computer software and they have become unsealed after delivery. 11.5.9 The Contract is for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and they have become unsealed after delivery. 11.5.10 The Contract is for the supply of newspapers, magazines and other periodicals, except for subscription contracts. 11.5.11 The Contract is for the supply of goods which have become mixed inseparably with other items after delivery. 12.Complaints If you have a comment, concern or complaint about any Goods you have purchased from us, please contact us by telephone on 01625466500, by email at info@betta-heating.co.uk or by post at 96 Chapel Lane, Wilmslow, Cheshire, SK9 5JH. 13.Liability and indemnity 13.1 We have a duty to supply Goods to you that conform to the Contract including a duty to ensure that 13.1.1 the Goods are as described in the contract 13.1.2 the Goods correspond to any samples we have sent you 13.1.3 the Goods are fit for any purpose you specifically told us they were required for, and are not faulty 13.2 We cannot exclude our liability for a failure to comply with these duties mentioned in this subclause. Nothing in these Conditions affects your legal rights if these duties are not complied with. You can obtain advice about your legal rights from Citizens Advice if you need to. 13.3 We cannot exclude or limit our responsibility to you for: 13.3.1 Death or personal injury resulting from our negligence or the negligence of our employees 13.3.2 Fraud or fraudulent misrepresentation 13.3.3 A claim for a defective product against us if we do not give you the name of the person who supplied the product to us within a reasonable time of your request for us to do so. 13.4 We are responsible for foreseeable loss or damage which you suffer as a result of a breach by us of the Contract or as a result of our failure to act with reasonable care and skill. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process. We are not responsible for unforeseeable losses. 13.5 You are purchasing the Goods as a consumer. If you purchase the Goods for any business purpose including for re-sale, we will not be liable for any business losses, loss of profits, loss of contracts, loss of business opportunities, loss of management time, loss of business data or losses due to interruption of your business. 13.6 We will not be responsible for any delay in delivering the Goods if 13.6.1 we have asked you to provide specified information that is necessary for delivering the Goods and 13.6.2 you have failed to provide complete and accurate information or you have provided such information later than the date we have asked you to supply it by. 13.7 We will not accept liability for any damage caused by pre-existing defects in any fittings, walls, pipes, wiring, gas installations in your premises or to any goods to which we connect or install or attach the Goods unless we have been negligent in not realising that such damage may occur or in the way we did the work. 14.Our rights of termination We reserve the right to terminate the Contract by writing to you if you fail to make any payment to us when due and you still do not make payment within 14 days of us reminding you that payment is due. 15.Events outside our control 15.1 Except for our obligations under this clause, we shall not be responsible for delays or failures in delivery or performance of our obligations to you resulting from any act, event, omission, failure or accident outside our reasonable control ('Event Outside Our Control'). 15.2 We will take all reasonable steps to minimise a delay in performing our obligations to you which arises from an Event Outside Our Control. 15.3 We will promptly notify you of any Event Outside Our Control which prevents us from or delays us in performing our obligations to you, giving details of it and (where possible) the extent and likely duration of any delay. 15.4 Our performance will be deemed to be suspended for the period that the Event Outside Our Control continues. 15.5 You may end the Contract after we have notified you of an Event Outside Our Control and we will then refund you any money you have paid to us under the Contract for the Goods which we have been unable to deliver to you. 16.Use of personal data 16.1 We envisage that we will request personal information from you whilst you use our website. This information will only be requested and processed in accordance with our Privacy, which can be found at www.bhi-direct/privacy. 16.2 In brief, we will act fairly in connection with personal information requested from you, when we request information we will alert you to our Privacy, and unless the information is necessary for a reason specified in the General Data Protection Regulation (GDPR) we will only process it with your consent. Before receiving your information we'll endeavour to provide the information required by the GDPR. 17.Third party rights Except for our affiliates, directors, employees or representatives, a person who is not a party to the Contract has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the Contract but this does not affect any right or remedy of a third party that exists or is available apart from that Act. 18.Other important terms 18.1 We reserve the right to change the domain address of this Website and any services, products, product prices, product specifications and availability at any time. 18.2 Every effort is made to keep information regarding stock availability on the Website up to date. However, we do not guarantee that this is the case, or that stock will always be available. 18.3 If any provision of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of the Contract and the remainder of the provision in question will not be affected. 18.4 All Contracts are concluded in English only. 18.5 If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under it or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with your obligations. 18.6 A waiver by us of any default shall not constitute a waiver of any subsequent default. 19.Governing law These Conditions and the Contract are governed by the laws of England and Wales. However, if you live outside England and Wales but within the EU, you are always entitled to any compulsory consumer protections applicable in the country where you live. 20.Governing jurisdiction You can bring legal proceedings in respect of the Goods in the courts of England and Wales. If you live in Scotland you can bring legal proceedings in respect of the Goods in either the courts of Scotland or England and Wales. If you live in Northern Ireland you can bring legal proceedings in respect of the Goods in either the courts of Northern Ireland or England and Wales. If you live in another country in the EU, you can bring legal proceedings in respect of the Goods in either the courts of your home country or England & Wales.

Privacy Policy

www.bhl-direct.com ('Website') is provided by Betta-Heating Ltd ('we'/'us'/'our'). In doing so, we may be in a position to receive and process personal information relating to you. As the controller of this information, we're providing this Privacy Notice ('Notice') to explain our approach to personal information. This Notice forms part of our Terms & Conditions, which governs the use of this Website. We intend only to process personal information fairly and transparently as required by data protection law including the General Data Protection Regulation (GDPR). In particular, before obtaining information from you we intend to alert you to this Notice, let you know how we intend to process the information and (unless processing is necessary for at least one of the 5 reasons outlined in clause 2 below) we'll only process the information if you consent to that processing. The GDPR also defines certain 'special categories' of personal information that's considered more sensitive. These categories require a higher level of protection, as explained below. Of course, you may browse parts of this Website without providing any information about yourself and without accepting cookies. In that case, it's unlikely we'll possess and process any information relating to you. We'll start this Notice by setting out the conditions we must satisfy before processing your data. However, you may wish to skip to clause 4, which summarises what we intend to collect. The Notice also explains some of the security measures we take to protect your personal information, and tells you certain things we will or won't do. You should read this Notice in conjunction with the Terms & Conditions. Sometimes, when you take a new service or product from us, or discuss taking a new service or product but decide against, we might wish to provide you with further information about similar services or products by email or other written electronic communication. In that situation, we will always give you the opportunity to refuse to receive that further information and if you change your mind please let us know. We'll endeavour to remind you of your right to opt-out on each occasion that we provide such information. 1. Identity and contact details 1.1 Registered number: 08867761 1.2 Registered office: 96 Chapel Lane, Wilmslow, Cheshire, SK9 5JH 1.3 info@betta-heating.co.uk 2. When we're allowed to collect information from you We will only collect personal information relating to you if one of the following conditions have been satisfied: 2.1 You have clearly told us that you are content for us to collect that information for the certain purpose or purposes that we will have specified. 2.2 The processing is necessary for the performance a contract that we have with you. 2.3 The processing is necessary so that we can comply with the law. 2.4 The processing is necessary to protect someone's life. 2.5 The processing is necessary for performance of a task that's in the public interest. 2.6 The processing is necessary for our or another's legitimate interest - but in this case, we'll balance those interests against your interests. 3. How to consent 3.1 At the point of collecting the information, we'll endeavour to explain how we intend to use the information and which of these purposes apply. If we rely on consent, we'll provide you with the opportunity to tell us that you're happy to provide the information. 3.2 If at any point in time you change your mind and decide that you don't consent, please let us know and we'll endeavour to stop processing your information in the specified manner, or we'll delete your data if there is no continuing reason for possessing it. 3.3 If you don't consent to a particular bit of processing, we'll endeavour to ensure that the Website and our service continue to operate without the need for that information. 4. Information we expect to collect from you 4.1 We envisage asking for the following types of information from you: Information type Purpose and related details Justification Payment Details ( credit/debit card number, expiry date, security code, billing address) • We ask for this to process your payment • It's necessary for the performance of a contract with you Contact Information ( address, telephone number, email address) • We ask for this to in order to fulfil your order • It's necessary for the performance of a contract with you 4.2 We may collect personal information about you from a number of sources, including the following: 4.2.1 From you when you agree to take a service or product from us, in which case this may include your contact details, date of birth, how you will pay for the product or service and your bank details. 4.2.2 From you when you contact us with an enquiry or in response to a communication from us, in which case, this may tell us something about how you use our services. 4.2.3 From documents that are available to the public, such as the electoral register. 4.2.4 From third parties to whom you have provided information with your consent to pass it on to other organisations or persons - when we receive such information we will let you know as soon as is reasonably practicable. 4.3 If you refuse to provide information requested, then if that information is necessary for a service we provide to you we may need to stop providing that service. 4.4 At the time of collecting information, by whichever method is used, we'll endeavour to alert you and inform you about our purposes and legal basis for processing that information, as well as whether we intend to share the information with anyone else or send it outside of the European Economic Area. If at any point you think we've invited you to provide information without explaining why, feel free to object and ask for our reasons. 5. Using your personal information 5.1 Data protection, privacy and security are important to us, and we shall only use your personal information for specified purposes and shall not keep such personal information longer than is necessary to fulfil these purposes. The following are examples of such purposes. We have also indicated below which GDPR justification applies, however it will depend on the circumstances of each case. At the time of collecting we will provide further information, and you may always ask for further information from us. 5.1.1 To help us to identify you when you contact us. This will normally be necessary for the performance our contract. 5.1.2 To help us to identify accounts, services and/or products which you could have from us or selected partners from time to time. We may do this by automatic means using a scoring system, which uses the personal information you've provided and/or any information we hold about you and personal information from third party agencies (including credit reference agencies). We will only use your information for this purpose if you agree to it. 5.1.3 To help us to administer and to contact you about improved administration of any accounts, services and products we have provided before, do provide now or will or may provide in the future. This will often be necessary, but sometimes the improvements will not be necessary in which case we will ask whether you agree. 5.1.4 To allow us to carry out marketing analysis and customer profiling (including with transactional information), conduct research, including creating statistical and testing information. This will sometimes require that you consent, but will sometimes be exempt as market research. 5.1.5 To help to prevent and detect fraud or loss. This will only be done in certain circumstances when we consider it necessary or the law requires it. 5.1.6 To allow us to contact you by written electronic means (such as email, text or multimedia messages) about products and services offered by us where: 5.1.6.1 these products are similar to those you have already purchased from us, 5.1.6.2 you were given the opportunity to opt out of being contacted by us at the time your personal information was originally collected by us and at the time of our subsequent communications with you, and 5.1.6.3 you have not opted out of us contacting you. 5.1.7 To allow us to contact you in any way (including mail, email, telephone, visit, text or multimedia messages) about products and services offered by us and selected partners where you have expressly consented to us doing so. 5.1.8 We may monitor and record communications with you (including phone conversations and emails) for quality assurance and compliance. 5.1.8.1 Before doing that, we will always tell you of our intentions and of the specific purpose in making the recording. Sometimes such recordings will be necessary to comply with the law. Alternatively, sometimes the recording will be necessary for our legitimate interest, but in that case we'll only record the call if our interest outweighs yours. This will depend on all the circumstances, in particular the importance of the information and whether we can obtain the information another way that's less intrusive. 5.1.8.2 If we think the recording would be useful for us but that it's not necessary we'll ask whether you consent to the recording, and will provide an option for you to tell us that you consent. In those situations, if you don't consent, the call will either automatically end or will not be recorded. 5.1.9 When it's required by law, we'll check your details with fraud prevention agencies. If you provide false or inaccurate information and we suspect fraud, we intend to record this. 5.2 We will not disclose your personal information to any third party except in accordance with this Notice, and in particular in these circumstances: 5.2.1 They will be processing the data on our behalf as a data processor (where we'll be the data controller). In that situation, we'll always have a contract with the data processor as set out in the GDPR. This contract provides significant restrictions as to how the data processor operates so that you can be confident your data is protected to the same degree as provided in this Notice. 5.2.2 Sometimes it might be necessary to share data with another data controller. Before doing that we'll always tell you. Note that if we receive information about you from a third party, then as soon as reasonably practicable afterwards we'll let you know; that's required by the GDPR. 5.2.3 Alternatively, sometimes we might consider it to be in your interest to send your information to a third party. If that's the case, we'll always ask whether you agree before sending. 5.3 Where you give us personal information on behalf of someone else, you confirm that you have provided them with the information set out in this Notice and that they have not objected to such use of their personal information. 5.4 In connection with any transaction which we enter into with you: 5.4.1 If you provide false or inaccurate information to us and we suspect fraud, we will record this and may share it with other people and organisations. We, and other credit and insurance organisations, may also use technology to detect and prevent fraud. 5.4.2 We may need to transmit the payment and delivery information provided by you during the order process for the purpose of obtaining authorisation from your bank or from PayPal. 5.5 We may allow other people and organisations to use personal information we hold about you in the following circumstances: 5.5.1 If we, or substantially all of our assets, are acquired or are in the process of being acquired by a third party, in which case personal information held by us, about our customers, will be one of the transferred assets. 5.5.2 If we have been legitimately asked to provide information for legal or regulatory purposes or as part of legal proceedings or prospective legal proceedings. 5.5.3 We may employ companies and individuals to perform functions on our behalf and we may disclose your personal information to these parties for the purposes set out above, for example, for fulfilling orders, delivering packages, sending postal mail and email, removing repetitive information from customer lists, analysing data, providing marketing assistance, providing search results and links (including paid listings and links) and providing customer service. Those parties will be bound by strict contractual provisions with us and will only have access to personal information needed to perform their functions, and they may not use it for any other purpose. Further, they must process the personal information in accordance with this Notice and as permitted by the GDPR. From time to time, these other people and organisations to whom we may pass your personal information may be outside the European Economic Area. We will take all steps reasonably necessary to ensure that your personal information is treated securely and in accordance with this Notice and the GDPR. 6. Protecting information 6.1 We have strict security measures to protect personal information. 6.2 We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software to encrypt information you input. 6.3 We reveal only the last five digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing. 6.4 We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you. 6.5 It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when you finish using a shared computer. 7. The internet 7.1 If you communicate with us using the internet, we may occasionally email you about our services and products. When you first give us personal information through the Website, we will normally give you the opportunity to say whether you would prefer that we don't contact you by email. You can also always send us an email (at the address set out below) at any time if you change your mind. 7.2 Please remember that communications over the internet, such as emails and webmails (messages sent through a website), are not secure unless they have been encrypted. Your communications may go through a number of countries before they are delivered - this is the nature of the internet. We cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control. 7.3 The Website may include links to third-party websites. We do not provide any personally identifiable customer personal information to these third-party websites unless you've consented in accordance with this privacy notice. 7.4 We exclude all liability for loss that you may incur when using these third-party websites. 8. Further information 8.1 If you would like any more information or you have any comments about this Notice, please either write to us at Data Protection Manager, Betta-Heating Ltd, 96 Chapel Lane, Wilmslow, Cheshire, SK9 5JH, or email us at info@betta-heating.co.uk. 8.2 Please note that we may have to amend this Notice on occasion, for example if we change the cookies that we use. If we do that, we will publish the amended version on the Website. In that situation we will endeavour to alert you to the change, but it's also your responsibility to check regularly to determine whether this Notice has changed. 8.3 You can ask us for a copy of this Notice by writing to the above address or by emailing us at info@betta-heating.co.uk. This Notice applies to personal information we hold about individuals. It does not apply to information we hold about companies and other organisations. 8.4 If you would like access to the personal information that we hold about you, you can do this by emailing us at info@betta-heating.co.uk or writing to us at the address noted above. There is not normally a fee for such a request, however if the request is unfounded, repetitive or excessive we may request a fee or refuse to comply with your request. You can also ask us to send the personal information we hold about you to another controller. 8.5 We aim to keep the personal information we hold about you accurate and up to date. If you tell us that we're holding any inaccurate or incomplete personal information about you, we will promptly amend, complete or delete it accordingly. Please email us at info@betta-heating.co.uk or write to us at the address above to update your personal information. You have the right to complain to the Information Commissioner's Office if we don't do this. 8.6 You can ask us to delete the personal information that we hold about you if we relied on your consent in holding that information or if it's no longer necessary. You can also restrict or object to our processing of your personal information in certain circumstances. You can do this by emailing us at info@betta-heating.co.uk or writing to us at the address noted above. 8.7 We will tell you if there is a breach, or a likely breach, of your data protection rights.

Unit 5,

Hadfield House

Stockport

SK4 1RR

Tel: 01625 352 013

Sign up for exclusive deals

Get Special Deals & Offers

©2019 Betta-Heating Ltd Trading as BHL-Direct